Our return and refund guidelines for products purchased through Unique and Common.
Unique and Common provides an ecommerce marketplace where customers can purchase products from independent sellers.
Return eligibility may vary depending on the product category, seller policy and condition of the product.
A product may be eligible for return when it meets the applicable return conditions displayed on the product or order page.
Certain products may not be eligible for return because of their nature, hygiene requirements, customization or applicable seller policy.
Examples may include personalized products, certain hygiene products, perishable goods, opened products and products specifically marked as non-returnable.
If you receive a damaged, defective or incorrect product, please contact us or the applicable seller as soon as possible after delivery.
Customers may submit a return request through the applicable order management system or customer support channel.
The seller or platform team may review the request and may ask for photographs, videos or other information where necessary.
Where a refund is approved, the refund may be processed through the original payment method or another applicable method.
Refund processing time may depend on the payment provider, banking system and other external factors.
Depending on product availability and applicable seller policy, an eligible product may be replaced instead of refunded.
Return shipping responsibility may depend on the reason for return, product category, seller policy and applicable platform rules.
Orders may be cancelled before dispatch subject to the applicable order status and platform rules.
Once an order has been dispatched, cancellation may not always be possible.
Unique and Common reserves the right to reject or restrict return requests where there is evidence of misuse, fraudulent activity, repeated abuse or violation of applicable policies.
Because Unique and Common is a marketplace, individual sellers may have additional product-specific return conditions. Customers should review the return information displayed with the product or order.
For assistance with a return, replacement or refund, please contact our customer support team with your order details.
Our support team is available to help you with eligible returns, replacements and refunds.
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